Jibel Motor Services
Website: https://www.jibelmotors.co.ke

Last updated: 4 February 2026

At Jibel Motor Services, we aim to provide quality motorcycle spare parts, accessories and professional services. This policy explains how returns, exchanges and refunds are handled.

1. Eligibility for Returns

You may request a return or exchange if:

  • The item received is damaged, defective or faulty
  • The item delivered is different from what was ordered
  • The item is unused, unopened and in its original packaging

All return requests must be made within 48 hours of delivery.

2. Items That Cannot Be Returned

For safety and quality reasons, we do not accept returns for:

  • Electrical and electronic parts once installed or connected
  • Engine internal parts once opened or fitted
  • Lubricants, oils and chemicals
  • Special order or custom-ordered parts
  • Items damaged due to incorrect installation or misuse

3. Condition of Returned Items

To qualify for a return or exchange:

  • The item must be unused and not installed
  • All original packaging, labels and accessories must be included
  • The item must be in the same condition as received

We reserve the right to inspect returned items before approving a refund or exchange.

4. How to Request a Return

To request a return, please contact us through our website:

Website: https://www.jibelmotors.co.ke

Provide:

  • Your order number
  • The item name
  • The reason for return
  • Clear photos of the item (if damaged or incorrect)

Our team will guide you on the next steps.

5. Return Shipping

  • Customers are responsible for return delivery costs unless the return is due to an error by Jibel Motor Services.
  • We recommend using a reliable courier or delivery service.

6. Exchanges

Where applicable, we will offer an exchange for the same item or an equivalent product, subject to availability.

7. Refunds

Once your return is approved and the item is received and inspected:

  • Approved refunds will be processed within 5–10 working days
  • Refunds will be made using the original payment method where possible

Please note that delivery charges are non-refundable.

8. Service and Labour Charges

Repair, diagnosis and labour charges are non-refundable once the service has been performed.

9. Incorrect Part Selection

Motorcycle spare parts are model-specific.
Please confirm your bike model, engine capacity and compatibility before placing your order.

Jibel Motor Services is not responsible for incorrect orders made by customers due to wrong model or specification selection.

10. Damaged Items on Delivery

If your order arrives visibly damaged, please notify us within 24 hours of delivery and provide clear photos to enable us to assist you promptly.

11. Policy Updates

Jibel Motor Services reserves the right to update this Refund and Returns Policy at any time. Any changes will be published on this page.

Business Name: Jibel Motor Services
Website: https://www.jibelmotors.co.ke